Free Online Call Management
If you have one telephone line but run several businesses - this system is absolutely ideal for you ...
Set-up is completely free of charge and comes with a free 0844 telephone number. Once you have signed up, your 0844 number will be activated immediately and you will be able to direct calls made to that number to your normal landline number.
If your phone line is engaged, the system will put the caller on hold and play them music or if you choose to do so, it will take a message and send the recorded message to you by email.
If you would like to hear the quality of the greeting messages and how the system takes a voicemail please call 0844 3577248. This is a test number that I have set-up that is permanently closed. You'll hear a message to that effect and the system will offer to record a voicemail which if you do so will be sent to me via email. So no rude messages please !!
There's lots of very useful features in the system :
- A FREE 0844 number & call organiser
- Update your system on-line 24/7
- Choose your own "on hold" music
- Re-direct your calls to up to 3 UK landlines
- Queue customer calls during your busy periods
- Have voicemails & missed call alerts sent to your email
- Set-up call re-routing to your home, office or multiple locations
- Track your marketing, use a Number for each ad or web page (using additional 0844 numbers @ £2.99 per month each)
Features List In Detail :
The TelWise system has many useful features that will benefit your business. Whether you want to create a more professional image, have a national presence, manage your incoming calls more effectively, track your inbound response from your adverts and marketing campaigns or install disaster recovery for your phone lines we have the answer!
Call queuing for your business
If you have limited lines into your office, the system will queue the callers and put them through to you as soon as a line becomes free. In effect, this increases the number of lines available to you, this will be especially useful to you at busy times of the day or should you have a particularly busy inbound campaign . Your customer will never hear the engaged tone again and you won't miss a call!
No maintenance and no licensing fees
The system is completely free to use, no charges for the first number, no license fee, no costs per call. There are additional paid for upgrades if you choose to use them, but the standard system is completely free.
Missed call alert - Email and SMS
Once a customer calls your number, the system will record the inbound CLI (The callerís phone number) when available; Should a customer hang up when they are on hold the system will send their phone number to your email address in seconds so you can call them back. For a small additional cost you may also recieve your missed call alerts via SMS to your mobile phone, SMS alerts are great if you out of the office for the day or are called out of the office at short notice. Optional SMS credits can be purchased via worldpay once logged into your account. A major plus for customer service.
No capital expense
No need to buy an expensive PBX (PBX is a traditional switchboard)
Easy answer phone
If the caller has been on hold for more that 2 minutes or your number calls out of hours, the system will give them the option to leave a voice mail. Once they have completed the message, the system will e-mail it to you in seconds. This makes it easy for you to listen to, forward and store. This feature is so much better than an old fashioned answer phone.
Instantly re-routes your calls
If you move offices permanently, or just for a day or a week or even an hour, you can re-route all your calls to the new office. This can be done via a simple web page, its INSTANT! In a disaster recovery situation you can re-route to an alternate location in seconds and continue to conduct business.
Powerful follow me and call distribution capabilities
If you work from more than one location or your company has multiple offices or employs home workers the system can distribute your calls to any of three landline locations, ensuring that the call is answered by the first available operator regardless of their geographic location within the UK.
Line Identification Option
Each number you obtain can be configured for a different purpose e.g. sales, admin, support etc. When you answer the call you will hear a short message which will identify the call; such as "you have a sales call". This allows you to personalize the way in which you greet each caller. Home workers can identify between personal and business calls. This will become invaluable to you! If you operate more than one company from a single office this is invaluable.
If you are using the free standard account the prompt customisation service is offered via an 090 telephone number charged at 50p per minute, if you are a premium account holder this service will be offered via a 0844 telephone number charged at standard rate.
Web based control panel
Enter the user name and password you selected and then the simple control panel which lets you update or amend your number settings. It takes seconds and is simple to use. You can update your settings whenever and as often as you like. Call the customer service desk during office hours if you have a question regarding the settings.
No cost to your business
There is no set up fee or rental fee for this service.
There is no increase in your phone charges or your phone bill.
It is 100% free for businesses, sole traders or home workers based in the UK that have less than 50 employees. Guaranteed! You are offereda single 0844 number without charge, if you wish to have additional numbers under your account this is easy to do for a small monthly fee (£2.99). Optional extra features such as sms missed call alerts are available at a small extra charge should you wish.
Free 0844 local rate number
Choose from over 200, 0844 number. Never have to change your telephone number again, no matter what part of the UK your business moves to. Get a BIG company feel with BIG company features for FREE!
Set open and close times
Set your open and close times, when callers phone outside your normal opening hours, the call is recorded and sent via a missed call alert to your e mail, ensuring you never miss an opportunity. You can also set the system to offer an out of hours voice mail if you wish. This feature is also great, if youíre a home worker and donít want people calling you in the evening!
This useful feature is very handy, if you pop out of the office in a hurry! It allows you to hit a button and send your called to your out of hours announcement! Great when you have to run.
Know which numbers under your account people are calling. Compared numbers, run a missed call alert report so you can call your customer back. Track your marketing and KNOW which adverts work and which adverts are wasting you money! If you take a few moment to use the stats, you can save big money on ineffective advertising!
Customize your introduction and out of hours message
The system allows you to quickly record a customer introduction or an out of hours message that reflects your opening times and or emergency contact number. Or choose from dozens of pre recorded greetings that are supplied with the system. If you are using the free standard account the prompt customisation service is offered via an 090 telephone number charged at 50p per minute, if you are a premium account holder this service will be offered via a 0844 telephone number charged at standard rate.
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